Rules of Conduct

Effective Date [22^th of June 2023]

1. Introduction

These Rules of Conduct govern both in-game behavior and certain out-of-game conduct relating to player use of PUBG MOBILE (hereinafter referred to as “Game”) provided by KRAFTON, Inc. (“KRAFTON”). These Rules of Conduct are aimed to regulate necessary requirements of user behavior in a consistent manner to cope with various situations that may arise in the process of providing the Game. These Rules of Conduct supplement, and shall be read together with, the Terms of Service [link] that apply to the Game. Matters not specifically mentioned in the Rules of Conduct shall be treated in accordance with the Terms of Service and laws of the relevant jurisdiction.

2. Changes to Rules of Conduct

KRAFTON reserves the right to change these Rules of Conduct at any time within its sole discretion. If KRAFTON decides to change Rules of Conduct, KRAFTON will notify effective date, revised contents and reasons for revision at least 7 days prior to the effective date through KRAFTON homepage(https://cafe.naver.com/battlegroundsmobile/).If changes we make are regarded as serious matter or may be unfavorable to you, we will notify you from 30 days prior to the changes. If a user fails to comply with revised Rules of Conduct after the last revision date, it is not KRAFTON’s responsibility to compensate any loss incurred due to lack of awareness from the user.

3. Duties and Responsibilities of KRAFTON

1) KRAFTON will endeavor to eradicate misconducts described in the Rules of Conduct to ensure that the users can enjoy playing the game.

2) KRAFTON will not ask you for your password.

3) KRAFTON receives feedback on all types of bugs and errors through KRAFTON’s official customer support center and official community, and KRAFTON will be committed to promptly review and correct bugs and errors.

4) KRAFTON will not intervene or engage in activities and disputes between and/or among end users in relation to the Game.

5) KRAFTON may restrict some or all of the game services if KRAFTON determines, in its sole discretion, that such unusual or unintended situations hinder enjoyment of the gameplay.

6) If you or a group of users do anything that interferes with or adversely affects any services provided by KRAFTON, or that violates the Rules of Conduct, KRAFTON shall, consistent with the Penalty Criteria Table For Misconduct set forth below, restrict service usage.

4. End User’s Responsibilities and Rights

1) You are obliged to understand and comply with KRAFTON’s Terms of Service and Rules of Conduct.

2) The company reserves all rights about in-game data (characters, items, game currency, etc.) created by you when using the game service, and you have a limited license to use in-game data consistent with the Terms of Service.

3) If you are unfairly treated or incurred harm using the game service, you have the right to appeal and correct KRAFTON through legitimate methods and procedures . If you have been unfairly treated or harmed by another customer, you have the right to notify and ask other users to comply with Rules of Conduct.

4) You have an obligation to be fully informed about the information that KRAFTON officially announces, and KRAFTON shall not be responsible for any damages incurred due to lack of awareness about the announcements.

5) You are not allowed to generate any profit using the game service without prior approval from KRAFTON.

6) You may not use the information obtained through Game such as copying, duplication, modification, translation, publishing or otherwise providing this information to others without prior consent from KRAFTON.

7) You may be liable for distributing false information not officially announced by KRAFTON in any manner that is likely to cause confusion to other end users.

8) You should notify KRAFTON of any glitches (such as bugs, system errors, illegal programs, etc.) of the game service and must not exploit and/or propagate such information to other users. If you discover any vulnerability, do not disclose it to KRAFTON and forward it to another person, you may be subject to restrictions to the use of the game services in accordance with the Rules of Conduct, which is regarded as intentional misconduct.

9) You can make inquiries, suggestions and requests related to game services through following channels.

– Customer Support Center: https://pubgmobile.helpshift.com/

– As a general rule, we will respond promptly to inquiries, suggestions, requests, feedback you have given through Customer Center. However, the response may be delayed if there is a heavy workload.

5. Policies for Misconduct

In order to provide a fair and pleasant gaming experience for all users, KRAFTON has defined policies which all users need to comply with when using our service. All users playing the Game must comply with the following rules.

1) Do Not Use Unauthorized Programs or Hardware Devices

If you use unauthorized programs or hardware devices that are not permitted by KRAFTON that promote unfair game play using specific mouse or other hardware device (collectively “Unauthorized Programs or Devices”), you may be subject to strong penalties, such as permanent game ban and restrictions of using the Service on your hardware devices. If you develop, advertise, trade or distribute unauthorized programs or hardware, KRAFTON may take legal action against you, may seek relief from judicial authorities, may make an investigation in accordance with relevant laws, as well as impose penalties within the game.

2) Do Not Modify the Game Client, Servers or Game Data

Unauthorized changes to the Game client (“ini” file modification, etc.), servers, or data (such as packets) are actions that interfere with game services and violate copyright laws. You must not engage in these actions.

3) Do Not Exploit Vulnerabilities in the Game (Bugs and Glitches)

Users exploiting errors and bugs found while playing the Game will be liable for serious penalties, and we reserve the right to take action against those who take unfair advantage through official procedures and acquired game currency and items will be removed .

4) Do Not Discriminate Against Others (e.g. Racial or Sexual Discrimination)

It is unacceptable to disrespect or use offensive words towards others based on their race, gender, nationality, etc. Please be friendly and respectful towards other players.

In addition, players who disrespect the dignity of customer service agents or engage in abusive behaviors such as violent language, swear words, insult, or sexual harassment that may cause the agents emotional harm may be subject to a restriction from customer service or even a ban from the game service.

5) Do Not Use Inappropriate Nicknames

Inappropriate nicknames or those that may be offensive or provoke negative imagery are considered to be in violation of the Rules of Conduct, and action may be taken against users who create them. Examples of an inappropriate nickname include:

- A nickname that is sexually explicit or obscene;

- A nickname that is made with the intention to impersonate Krafton or our staff;

- A nickname that is discriminatory in nature;

- A nickname that may infringe on the trademark or copyright of a third party;

- A nickname that is sensitive or causes offense for any other reason not mentioned above;

In addition, if you change a few letters of an inappropriate nickname, or try to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, your nickname will be immediately changed without your consent and/or penalty measures will be taken.

6) Do Not Team kill

Team kill is prohibited as it interferes with normal team gameplay and penalties may be imposed if team kill is determined to be intentional and reoccurring.

7) Do Not Team Up (By Forming Teams Outside What is Allowed By The Selected Game Mode)

Intentional teaming up between players or other teams in ways that the Game does not presuppose in each game mode is considered an unacceptable behavior and penalties may be imposed. In the case of when you have received advantages by creating a team with a user who continuously or intentionally uses unauthorized programs or hardware devices , measures may be taken against you, as you are considered a member of an abnormal team.

8) Do Not Stalk Other Players from Match to Match

Penalties may be imposed if you try to stalk other players in order to interfere with normal gameplay.

9) Do Not Publish Personal Information

Penalties may be imposed if you publish information that personally identifies another (e.g. disclosing personal information of others to third parties or making it publicly available), which is regarded as an act that violates privacy.

10) Do Not Manipulate Match Results

Using additional accounts other than your own, acts of making unfair gains for cash or real-world goods and services under an arrangement with another user (account boosting), acts of making unfair gains through multiple accounts, and all other unfair acts in gameplay are subject to strict penalties such as your character information being reset, including any BP and items.

11) Do Not Steal Another User’s Account

A user may not attempt or gain access to another user’s account. Where such activity has been detected, the user may be banned and/or access to the user’s own information and account may be restricted.

12) Do Not AFK (Away From Keyboard or idling)

Penalties may be imposed on players who go AFK while in a match. Being AFK can place your teammates at a disadvantage or otherwise undermine the gameplay experience. Players who AFK repeatedly to earn points or other account related progression or rewards will be penalized with all account progression and items removed, as well as merit point deduction and restrictions on using the Service.

13) Do Not Trade/Sell Accounts

Measures will be taken against the act of accessing accounts that are not in your possession and trading or selling the accounts or its game data without the company’s written approval.

14) Attempts to engage in cash transactions

Attempts to engage in cash transactions will lead to bans. This refers to acts determined to have the intent to induce cash or in-kind transactions through nicknames or custom game mode names, attempts to trade accounts or advertising account trading, cash or in-kind transactions through nicknames, and cash or in-kind transactions using potentially speculative methods or acts determined to have the intent to engage in the same violations.

15) Do Not Disturb Business Operations

Users who spread false information, abuse the customer service platform, impersonate an employee, create and spread rumors, or conduct any other acts that disturb the company’s normal business operations may be permanently banned from the game depending on the seriousness of the misconduct.

16) Do Not Play the Game Abnormally

If any abnormal gameplay patterns have been detected that are impossible to be performed in our Game, measures could be taken against the account that performed such action in order to create a fair gameplay environment.

17) Other Undefined Misconduct

Any action which is not defined in the Rules of Conduct that negatively impacts the delivery of KRAFTON’s services or negatively affects other players may be subject to warning and penalty through careful review of the circumstances.

6. Penalty Criteria for Misconduct

1) The forgoing Penalty Criteria is used to protect the customer’s enjoyment while playing the game.

2) If you fail to comply with the Rules of Conduct, you may be restricted from using the service without prior notice in accordance with Penalty Criteria for Misconduct

3) If you fail to comply with the Rules of Conduct or have a record of restriction while using our Service, penalty measures may be taken against you, including merit point deduction or prohibition of using certain features within the game.

4) If your violation goes over the final attempt listed in the table below , permanent ban applies.

5) If you violate any of the criteria listed in the table below and your ID is listed in rank mode , your ID may be temporarily or permanently removed from the rank.

Penalty Criteria Table For Misconduct

5) We define exploiting bugs and glitches as an act which involves acquiring game currency and virtual items by exploiting bugs and glitches in the system.

6) Generally, the company considers the Maximum Penalty Period set forth in the “Penalty Criteria for Misconduct” chart as the most severe penalty for the corresponding action; however, depending on the seriousness of the misconduct, the imposed penalty may become more or less severe, up to and including legal action taken against a player.

7) The Company may restrict users from running the game if misconduct was found from a specific hardware device in order to maintain fair gaming environment.

8) Any game currency, items, and other character-related data can be removed if they have been obtained through misconduct; and depending on the seriousness of the misconduct, not only the character data of what has been obtained, but also the user’s entire character data may be deleted.

7. Clan Policy

1) Definitions of terms

- “Clan” is a group in which users of the same game can exchange information and socialize based on their interest and purpose concerning a specific topic.

- “Head of clan” shall mean a person who opens, operates, and manages a clan.

- “Clan member” shall mean a person who joins the relevant clan and uses the clan service.

2) Since a clan is created for community activities among users within the “Game Service,” the responsibility for its operation and maintenance shall lie with the users themselves.

3) No support is provided for any artificial replacement of clans.

4) Warning and closing of clans

4.1) Penalties against inappropriate clan names

- These shall be in accordance with Article 5 Paragraph 5 “Do Not Use Inappropriate Nicknames” in this Rules of Conduct.

4.2) Penalties against inappropriate clan activities

If any of the following clan activities occur, or if the activities of the head of clan or clan members fail to comply with Article 6 “Penalty Criteria for Misconduct” of this Rules of Conduct, the use of the service may be restricted without prior notice, appropriate actions may be taken, and the relevant clan may be dismantled depending on the level of misconduct.

- Subscription fees, etc. are charged to clan members

- Mental or physical damages are caused by stealing or impersonating the information of another clan

- The trademark right or copyright of a third party is violated

- Clan management has abused the service or used unauthorized or unlawful programs

- The clan has encouraged or aided any act of abusing the service or using unauthorized or illegal programs

Clan heads and clan members who have consistently created clans that do not comply with the above may be penalized for system abuse among the items related to the types of misconduct specified in Article 6 of this Rules of Conduct.

5) If the head of a clan has dismantled the clan, the clan cannot be restored.

8. Recovery policy

We are unable to recover any losses that arise from not following the rules of conduct, in-game notices, homepage notices, policies, game systems, etc.